Refund policy

 

I'll Find Your Cup Guarantee

Every bag is roasted to order just for you and shipped at peak freshness, so all sales are final. I can’t accept cancellations, returns or refunds once your order is placed. For food safety, I also can’t accept returned coffee or resell it.

If your coffee isn't what you hoped for, tell me what was off — too dark, too bright, too sharp, whatever it was — and I'll roast you a different profile and ship it free.

How it works

• Email me at andrew@iprefercraftcoffee.com within 3 days of delivery
• Tell me what missed. The more specific you are, the better I can match you.
• I roast the replacement and cover the shipping
• Nothing to send back. Keep the original bag.
• One replacement per order
• All sales are final

This is a replacement guarantee, not a refund policy. I don't offer money back — I offer another shot at finding your cup.